Trillium Brewing Company LLC
  • Canton, MA, USA
  • Full Time

Job Description

Vice President of Operations for Trillium Brewing Company

Trillium Brewing Company is an independent family-run craft brewery looking for an experienced Vice President of Operations to join our growing team! Teamwork, integrity, and a passion for producing high quality beer is what drives our company's success. The Vice President of Operations is a full-time key leadership position that will work directly with owners to guide the tactical planning of the hospitality and sales strategy across multiple locations. We are seeking an experienced, driven, hospitality focused, and well-organized professional whose dedication and initiative will help propel Trillium to achieve its most important goals.

As Vice President of Operations, you collaborate across departments - driving sales strategy, overseeing financial reporting, and ensuring exemplary hospitality through front of house operations. The Vice President of Operations is responsible for the overall direction and coordination of the business operations, sales, and customer service of our multiple locations. This individual will oversee multiple senior managers to execute operations across the broader team. This position is part of a fast-paced work environment with a 7-day business cycle. Your schedule will include regular time in the field overseeing operations at multiple locations in a 100-mile radius of each other, with a majority of their time spent at our corporate office in Canton. Our ideal candidate is self-motivated, ambitious, and has demonstrated success creating and executing successful sales strategy with an emphasis on the customer experience.

Essential Job Duties and Responsibilities

Fiscal Responsibility

  • Consistently achieve sales goals while operating within budget to contribute to overall profitability; ensure direct reports maintain fiscal discipline and operate within budgetary guidelines without sacrificing the customer experience
  • Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization
  • Define performance measurements aligned with the organization's financial obligations and strategic plan. Assure reporting, learning, and incentives are aligned to meet these objectives

Business Intelligence

  • Create and execute sales strategy including plans for the marketing, production, and operations teams
  • Demonstrate strategic business acumen with a keen focus on achieving and monitoring all field KPI's and other key business drivers that directly impact revenue and the customer experience
  • Continuously and proactively analyze performance; develop and recommend action plans in support of revenue optimization
  • Ensure sales policies and procedures are developed, effectively implemented, and maintained to achieve organizational consistency and efficiency across and throughout the retail channels
  • Evaluate, recommend, and implement key business processes and workflows
  • Partner with the production and marketing groups to ensure operational readiness for all product launches
  • Ensure correct execution of marketing, operations, and event management guidelines

Leadership Management and Development

  • Oversee senior leaders to ensure efficient and profitable sales in the operations outlets, executed with exceptional hospitality
  • Retain, develop, and recruit senior leaders reflecting the company's vision and values, with strong business understanding and commitment to achieving desired results
  • Lead by example - inspire, motivate, mentor, and educate the sales, operations, and marketing teams while collectively building a hospitality and retail service culture
  • Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow-up to ensure effective and consistent resolutions are reached, complying with employment policies and procedures
  • Deliver clear performance expectations and performance evaluations with fair and timely feedback for growth and development
  • Support Sales Analyst and General Managers to identify and successfully implement opportunities for sales and process improvement
  • Drive a culture of continuous improvement and strive for operational excellence

Desired Qualifications and Abilities


  • Minimum of ten years of experience in a senior multi-site leadership role for physical product sales
  • Craft beverage industry experience is a strong plus

Knowledge, Skills, and Abilities

  • Process and results driven leader with demonstrated success managing and achieving goals
  • Ability to monitor performance and proactively propose necessary modifications to a plan
  • Exceptional organizational skills, detail-oriented with process-oriented thinking
  • Strong capacity to both lead and participate in cross-functional teams to define issues and agree on processes, strategies, and outcomes
  • PC skills, specifically Microsoft Office (Excel, Word, and PowerPoint); experience with Toast and/or BevSpot a plus
  • A self-motivated approach, with strong work ethic, requiring limited oversight
  • Impeccable leadership and communication skills to a variety of audiences
  • Ability to travel within a 100-mile radius


  • Medical and Dental benefits (with employer contribution)
  • 401k plan with match
  • Paid time off
  • Free beer and Trillium merchandise
  • Trillium discounts
  • Perk and philanthropy programs
Trillium Brewing Company LLC
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